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Rick Popen Brockport, NY - Mar 18, 2022

Ryan and his crew were outstanding for our basement flood event.Not only is Ryan very knowledgeable, he was very responsive,and knew every detail, his entire crew was exactly the same. Great experience.

Carrie R. Rochester, NY - Nov 1, 2021

Our sump pump went last night and we noticed our basement flooding at 10:15pm. We immediately called Ryan at HQR, and sent someone out immediately to replace our sump pump. It was now 11:00 and the job had started! Talk about impeccable timing!! We are so grateful for the timely response! Would highly recommend HQR to everyone!!

Adam T. Rochester, NY - Oct 29, 2021

I called HQR to come after the incredible rain we had last week. While they said they could come out, the water had receded to manageable levels by the time they could make it (as they were out the full night before pumping water out for other customers). After a discussion and review of my photos, HQR said they would come out, but that the water at that point would be a waste of my money. They made a few suggestions and I finished the job myself, saving a bunch of money. Thank you, HQR!

Michael B. Rochester, NY - Oct 18, 2021

Ryan came in, got a ton of work done very quickly, was super patient while the insurance runaround went down, and helped me navigate State Farm as well. He made sure i was happy with everything. Highly recommended.

Anthony C. Rochester, NY - Aug 20, 2021

Ryan and his team were excellent to deal with after a tree fell on our house and caused significant damage and water infiltration. Ryan came and inspected on the same day I called, and it was clear he knew the problem areas and exactly what needed to be addressed. His team took care of everything as soon as we were ready to schedule. They worked very efficiently, and it was refreshing how clean they left the house based on the mess they walked into. I highly recommend HQR for any water/mold mitigation or general contracting work!

Kristie H. Rochester, NY - Apr 7, 2021

I Highly recommend using this company! Our first time dealing with water damage and they came right away. Very knowledgeable, they worked quickly and efficiently and made our whole experience stress free. Frank and Daryl came back to check further and gave us all the information we needed to be back on track. Very friendly and personable!

James K. Rochester, NY - Apr 1, 2021


Company was amazing to work with. Verge one was good at communicating and walked me through the process very thoroughly. They made me life 10x easier during a disaster at my house for my family. They were great in all aspects and helped with the insurance issues as well.

Bryan M. Rochester, NY - Oct 13, 2020

Ryan and his team helped me with a water damage cleanup. I called HQR and they answered the phone immediately. I explained my situation to Ryan and he immediately responded, gave us a thorough evaluation and action plan, and went to work. They had my situation completely resolved in 2 days. I could not be happier with the response, follow up, and end result. Thanks Ryan. 5 Star service

Jim S. Rochester, NY - Sep 27, 2020

Quick and simple. More importantly, the work was done right and we received excellent service from their field representatives. Would recommend.

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High Quality Restoration is located in Rochester and proudly serves the needs of homeowners, businesses and property managers throughout all of Western NY. We can be reached by phone at 585-694-9939 or 1-866-HQRDRY1, or through email by visiting our contact page.